No, but it would be best to create your own account upon checking out so that you don’t have to enter your information, again and again, every time you order. Plus, you get to receive exclusive offers!
Orders placed during regular business hours (Monday through Saturday, 8:00 a.m. to 5:00 p.m.) are typically processed and shipped within 24-48 business hours. Once an order has been processed, delivery time depends on the chosen shipping method.
Timeframes are dependent on the order date and your location.
Once your package has been handed over to our delivery providers, we’ll send you and e-mail notification. Look out for the e-mail with the subject line: “Your order ######### is on its way!” You can see the movement of your package by:
- clicking on “Track Order” OR
- clicking on the tracking number link
Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be canceled or changed.
Frankie and Friends SM AURA
The Parenting Emporium
Yes. Your modern washing machine's “Hand Wash” or “Delicates” setting is perfect for cleaning your quality silk sleepwear.
Chat or leave us a message here so that we can assist you in looking for the item.
HOW TO ORDER AND PAYMENT METHODS
- Log-in or create an account upon checking out.
- Find the items that you would like to order through the search bar at the top of each page or through our SHOP tab.
- Once you find an item, select the color and size that you would like to get and click on “add to cart”.
- Once you are finished adding items to your cart, go to your cart.
- Double-check your cart before proceeding to checkout.
- Input your contact details and make sure that all details are correct before checking out.
- We will send you an order confirmation email to verify that we have received your order.
Should you have concerns, leave us a message here so that we can assist you.
- Input your discount code on the corresponding area in the checkout page. Note that some discount codes have restrictions and cannot be applied for certain items and that you can only use one discount code per transaction. If you have questions regarding your discount code, leave us a message here.
- Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘PLACE ORDER’ button.
- We accept payments through bank deposits: BDO and BPI, credit card (PayPal), GCASH, Palawan Express and LBC.
- Select PayPal as your payment method on the checkout page. Once you click on the “Complete your order” button, a pop-out window will automatically appear wherein you can input your card details.
DELIVERY AND SHIPPING
- Orders will be delivered by our official couriers: CLIQNSHIP within Metro Manila and via LBC/2go for provincial locations.
- within Metro Manila: P85
- outside Metro Manila P275 (up to 3kg)
- Handling and Shipping charges will be added to the total price of the items in the Shopping Bag after all Shipping and Billing information has been submitted in the Check Out process.
- Orders will be delivered within 3 to 5 business days for locations within Metro Manila and 5 to 7 business days for provincial locations. Deliveries are made from 9am to 6pm from Monday to Saturday. Change in schedule or charges due to holidays will be posted accordingly.
- Click on Order Tracking from our website, then just input your tracking number which is on your waybill.
- To protect the customer, packages will only be surrendered to the person whose name is indicated on the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.
- Worry not! Our partner couriers have 2 delivery attempts within 7 days. Should you fail to receive your package in the first attempt, they can still come back and deliver your package again.
- If your order is already in transit, you may have missed the courier’s delivery or there might be concerns regarding your address. It is advisable if you get in touch with them directly as they are the ones who have the package. If you have concerns, you can message here.
- Yes we do.
RETURNS AND EXCHANGE
- FEMINISM takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent leakages and breakages. In case of receipt of damaged items, please report via e-mail within 30 days from receipt of delivery.
- An exchange will not be processed without prior notification either through phone or email.
- Since sizes of items may vary, we may also accept exchange of item size within 10 days from the receipt of the delivery provided that the item is still available. We allow/accept this reason for EXCHANGE ONLY. Note though that while we ensure that all items are adequately stocked, it is possible that the item/size may already be unavailable by the time you request for an exchange.
- Items should be returned with its original packaging complete with labels and tags. The original receipt should be sent back with the items. Shipping cost for returning the items will be shouldered by you.
Upon receipt of the item, we will evaluate and confirm if the item is acceptable for exchange. The following items shall not be accepted:
- Damage caused by extensive use of the product and normal wear and tear
- Damage caused by wrong use of cleaning products or washing instructions
- Damage caused by customer’s improper handling
- Merchandise already altered
- Sale and Promo Items
Once the item is approved for an exchange, we will give the customer a unique Exchange number to be used as a reference for the approved exchange transaction.
- We will replace the item with exactly the same item or the same item of different size in good condition. If the item is no longer available, we will coordinate with the customer for a suitable replacement.
- For a change of size, the customer will shoulder the courier/shipping expense for the exchange of the item. For damaged items (due to factory defect), delivery of the replacement item to the customer shall be free of charge.
- For Metro Manila areas, the process may take around 10-14 business days. For provincial areas, the process may take around 15-18 business days. This estimation is based on the time you send an exchange request and the time you send back the item to the time we will be sending the replacement item to you.